I haven't received my ‘Forgot Password’ email

If you haven't received the password change email, please make sure of the following:

• Make sure you include the correct and registered email address
• In some cases, the user has to wait 5-15 minutes before the password change email is received
• If it's more than that time, try checking the Spam or Junk folder in the email you registered
• If it is still not there, please correspond by email to jakismartcity@jakarta.go.id